In order to provide an adequate and efficient
service, the Agencia Nacional de Defensa Jurídica del Estado offers the
following customer service channels:
1. Citizen attention and correspondence: Calle
16 # 68d - 89 of Bogotá; office hours from Monday to Friday from 8:00 a.m. to
4:00 p.m. in continuous working hours.
2. Telephone Assistance:
1. Telephone: Telephone (01) 255 89 55, Bogotá
D.C. Ext. 777
2. Fax: 255 89 33, Bogotá D.C.
3. Virtual Channels:
1. Email for the receipt of questions,
complaints and claims: agencia@defensajuridica.gov.co. Although available 24
hours a day, the requirements registered by this means will be managed within
working hours.
2. Virtual Chat: Available for the receipt of
petition rights. Service Hours: Monday to Friday from 9:00 a.m. to 11:00 a.m.
3. Electronic Form for questions, complaints and
claims: Requests for petitions, complaints, claims, suggestions and congratulations.
Available 24 hours a day.
4. The Agency has 16 electronic mailboxes for
the receipt of documentation, which can be consulted in the link below
http://192.168.10.35:8080/servicios-al-ciudadano/buzon-y-envio-de-informacion/Paginas/default.aspx
