Customer support channels and schedules


In order to provide an adequate and efficient service, the Agencia Nacional de Defensa Jurídica del Estado offers the following customer service channels:


1. Citizen attention and correspondence: Calle 16 # 68d - 89 of Bogotá; office hours from Monday to Friday from 8:00 a.m. to 4:00 p.m. in continuous working hours.


2. Telephone Assistance:


1. Telephone: Telephone (01) 255 89 55, Bogotá D.C. Ext. 777

2. Fax: 255 89 33, Bogotá D.C.


3. Virtual Channels:


1. Email for the receipt of questions, complaints and claims: Although available 24 hours a day, the requirements registered by this means will be managed within working hours.


2. Virtual Chat: Available for the receipt of petition rights. Service Hours: Monday to Friday from 9:00 a.m. to 11:00 a.m.


3. Electronic Form for questions, complaints and claims: Requests for petitions, complaints, claims, suggestions and congratulations. Available 24 hours a day.


4. The Agency has 16 electronic mailboxes for the receipt of documentation, which can be consulted in the link below​​​